Members have complained directly and, and as there does not appear to be a response, are now using the internet as a medium to complain. In addition to complaints posted on the internet, the community is speaking negatively about the running of the gym. It's not as if these members have never worked out in a well-run gym, but a gym is not unlike any other business. It must be well-maintained, clean, and a good value. When SPFC continues to reduce hours and not have advertised services available, people will grumble. Perhaps one of the reasons SPFC continues to run in the red is because people are leaving. Much cardio equipment has been broken or breaking for many, many months. Does the owner ever come in to see the state of the gym? The rationale in moving SPFC to a smaller space at BYC is baffling. You may try and justify your position to those surfing the net. Why not try convincing your members that you are intent on running a well maintained, clean gym that represents a good value?