If I were to base my choice of places to stay on certain amenities offered, and then did not have them available, I would be a bit peeved. If I was told my desired tours were all arranged, and then find out when I got there that that wasn't the case, the peeve would be multiplied. Sounds like someone dropped the ball. The frogs, on the other hand, are another story, unless you had specifically requested information on any wildlife interrupting your sleep. Let's face it, everyone has their own opinion. I've seen a lot of negative stuff on this board over the last few years, and if it is presented as an opinion, it generally doesn't get bad responses.

Been there, done that, the washing machine ate the T-shirt