I HATE AMERICAN AIRLINES! They lost all of my dive gear last year on the way to Bonaire. Was stuck in PR for 7 hours on the way there due to a mechanical breakdown, and my bag never did arrive. You do not get compenstated much either, because international flights are subject to different amounts than domestic ones. Always insure your gear. Alot of the flights leaving Miami are American Eagle flights, and those are handled by contractors, not actual American Airlines folks, and they really do not give a damn if you or your luggage arrive, if you are going to miss a flight, etc. They are a joke. Miami customs is a huge farce, and I hope all international travellers understand that we from the US receive the same rude treatment that they do, and that they are not being targetted. Sorry SJ for your experience, I hope your guy has learned his lesson.