It is a shame. Whether the fault lies with management or owners, or both, the end result is the same -- shooting oneself in the foot.
I'm soon going to be updating one of the Belize guidebooks I do, and unless the situation is resolved probably will have to leave out White Sands Cove. Other writers may do the same thing, because you can't list a hotel that doesn't take reservations. TripAdvisor and other online sources don't have the same issue, but as with a couple of other condotels that have gone through this kind of thing, the impact lingers for a long time, sometimes for years.
--Lan Sluder