I had an altercation with this woman today (featured in the original post photo) and have decided to pursue it in order to improve customer service. After 5 years of having quarterly/ monthly passes she continues to stop me in a harassing manner and demand my pass while others are waved through. She refused to provide her name and replied "you are wasting your time". It is important to note that the other employees have never behaved in this manner, so this is a specific complaint regarding a specific employee.

I went straight to the town council to file a complaint and they also refused to document the complaint or even provide the employee's name (really?), saying instead that everyone has to stop each trip and present the pass. Hmmmmm