AmbergrisCaye.com Home Forums Belize Life Living in Belize Atlantic Bank Problems

Has anyone else discovered funds missing from their account/s. My checking account came up $430 short. When I questioned the teller I was told I must have spent it and it's not the banks fault or responsibility to prove to me what happened. I don't have a Atlantic ATM card and only wrote a few checks since opening the account which they should be able to track and see the error is on their part. After talking to some friends who are Belizean I discovered it happened to two of them in the last year or so. They also were rudely blown off by the staff.

Pursue it higher, because maybe the same staff member that blew you off, actually stole the money out of your account. It is not unheard of.

Absolutely go higher up....the tellers are not helpful, except to hand out cash or pay bills. They are limited in what they know or what they can do.

Can you not look at your monthly statements and find out where and when the money was taken out of your account?

Do you have their online banking? That may identify when/where/how if you don't have your latest paper statement. And you should get all your processed cheques back so can prove you haven't written any others. Definitely pursue this - I have banked with Atlantic for almost ten years and never had a problem.

These problems go back a while and I gave up on the Bank and money. I had this account since '02 and only used it to occasionally pay a bill. From the beginning I never received a paper statement although my San Pedro PO box was on file and on I numerous occasions I inquired with the floor manager at to why. When the funds disappeared my account it had been inactive for a few months since I pay for most things in cash. I did speak to the then manager and was met with a blank stare and complete indifference. It was then I decided to just write it off as another lesson to living here. As for the account I took out the remaining money and left it at that.
What disturbs me more is the same thing happened to two Belizeans I'm close to with very little income. They work crappy back breaking, low paying jobs but made the effort to open an account and diligently saved 20/30 bucks a week to only have that stolen. They were met with even less respect or care by the bank when questioning the indiscretions..... Thanks for all the replies though.

Maybe a call to Central Bank?

Hi, I sent you a PM about this topic. Please read and get back to me so I can help.

Thanks

I think that all of the local banks have a policy whereby you have to report a problem within 60 days in order to have it resolved.
We had issues with Atlantic some years ago - they deducted an entire hotel payroll from our company account. When informed they promptly rectified the error. We also changed banks.

I have banked with First Caribbean in Belize City, Atlantic on Caye Caulker and Belize Bank in Belize City. Atlantic Bank has been the best so far with hardly a mistake in 10 years versus my experiences with the other banks. But it still pays to go higher and not accept this automatically.