I'm concerned about this visitors recourse-refunds and rebooking. Whoever processed your charge will have to be held accountable for your refund and slapped for not notifying you about the situation at WSC and offering assistance for an alternative booking. Situations like this reflect horribly on us all. I would notify www.travelbelize.org and take it all the way til you are satisfied. This is an aberration rather than the norm.

Belize based travel specialist
www.belize-trips.com
info@belize-trips.com