If I were left at the dock, I'd been really mad,especially only getting to dive 1-2x per year.
That being said I think Peter has really stepped up not charging. Of course he won't know what happened. Employees don't tell management when they make mistakes or otherwise (see Enron, Worldcom etc.) I have used Pro Tech, and Amigos, no real problems with either, would have nit picks about both, (Pro-tech have dm's help your people that need it back in the boat, Amigo's taking people with 5 dives under their belt to the Blue Hole? Oh well not my problem). Overall I think Peter really stood up, and knowing he will respond to problems makes me want to use them again.